After-hours help desk & NOC
L1–L3 ticket handling, alert triage and monitoring through your PSA and RMM while your team is offline.
White-label support for US MSPs
Your overnight team, while you sleep.
When your US engineers log off, ours log on. Microsoft-certified engineers work your ticket queue overnight under your brand, so your clients get fast answers and you wake up to a clean handover.
- Microsoft-certified engineers
- Works inside your PSA
- Billed in US dollars
No night-shift hiring
Cover after-hours tickets without recruiting, training or paying US overnight rates.
Faster overnight SLAs
Critical tickets get a response in minutes, not the next morning.
Your brand only
We work in your PSA, use your email and follow your scripts. Your clients only see you.
Services
Everything your clients need overnight
Pick one service or hand us the whole after-hours queue. Every ticket is worked to your standards and documented in your system.
Microsoft 365 & Google Workspace
User lifecycle, licensing, mailboxes, Teams, SharePoint, Exchange Online and Workspace admin, done to your standards.
Endpoint security
Intune, Autopilot and Defender for Endpoint: device compliance, patching, policy rollout and threat response.
Cloud security & backup
Entra ID, conditional access and Azure security hardening, plus backup monitoring, restores and job remediation.
Firewall & network security
Firewall rule changes, VPN issues, VLANs, switching and network troubleshooting with full change notes.
IT staffing
Dedicated, Microsoft-certified engineers who join your team on your shift and work inside your processes.
How it works
A clean handover, every night
- 1
Onboard into your tools
We get least-privilege access to your PSA, RMM and documentation, and learn your runbooks and escalation paths.
- 2
Your team logs off
At the end of your US day, the queue hands over to us. No gap, no missed alerts.
- 3
We work the queue under your brand
Tickets, alerts and client calls are handled overnight using your email, templates and SLAs.
- 4
You wake up to a handover
Every morning you get a clear report: what was fixed, what is pending and what needs your attention.
Tools we work in
- ConnectWise
- Autotask
- HaloPSA
- NinjaOne
- Datto RMM
- N-able
- Microsoft 365
- Intune
- Entra ID
- Defender
- Google Workspace
- Azure
Certified team
Senior engineers, not a call centre
Our engineers bring 12+ years of hands-on infrastructure work, from service desk to L3 systems administration, across Microsoft 365, Azure, Intune, servers, storage and networking.
- Microsoft Certified: Cybersecurity Architect Expert
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified: Endpoint Administrator Associate
- ITIL Foundation
Security you can sign off on
- Signed NDA before any access
- MFA on every account we use
- Least-privilege access through your own tools
- No client data stored outside your systems
- Detailed ticket notes on every change
- Billing in US dollars
Pricing
Simple pricing in US dollars
Start with a few hours a month or hand over your whole night shift.
Pay as you go
$15 per hour
- L1–L3 tickets and projects
- Work inside your PSA
- Monthly billing with a detailed timesheet
Overnight desk
Custom monthly plan
- Fixed after-hours coverage window
- 30-minute response on critical tickets
- Morning handover report
- Shared team that knows your clients
Dedicated engineer
Custom per engineer, monthly
- Full-time engineer on your shift
- Microsoft-certified
- Uses your tools and processes
- Works as part of your team
FAQ
Questions MSPs ask us
Will our clients know you are an outsourced team?
No. We work under your brand, from your PSA and email, using your templates and scripts. To your clients, we are your team.
What hours do you cover?
Our standard window is 6 PM to 7 AM US Central, Monday to Friday. Weekend and holiday cover is available on request.
Which tools do you work with?
We work in the PSA, RMM and documentation tools you already use, including ConnectWise, Autotask, HaloPSA, NinjaOne and Datto, plus Microsoft 365, Intune, Entra ID, Defender and Google Workspace.
How do you keep client data secure?
We sign an NDA before onboarding, use MFA on every account, work only through the access you grant in your own systems, and keep no client data on our side.
How does billing work?
We bill monthly in US dollars. Pay-as-you-go work is $15 per hour with a detailed timesheet. Overnight desk and dedicated engineer plans are quoted to your ticket volume.
How quickly can we start?
Most MSPs are live within a week. We start with a short call, then a one-week onboarding to learn your tools, clients and escalation rules.
Get started
Tell us about your after-hours queue
Send a few details and we will reply within one US business day with a coverage plan and a quote.
- +91 80 6917 8430
- KR Road, near Alankar Theatre & Taluk Office, Hoskote, Bangalore 562114, India
6 PM – 7 AM US Central, Monday to Friday. Weekends on request.